Telephony Knowledge Base & Resources

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Knowledge Base

Please enjoy the following books, guides, whitepapers, videos and research reports courtesy of Provado Technologies, LLC. and our partnered companies.

All Knowledge Base Articles

Avaya Business Synchronization Video
An ad for business communication synchronization from Avaya, another quality provider of both telecommunications hardware and management software.

Beyond Dial-Tone: Unified Communications Benchmark Report
This report shows the differences in results between the average end user company and the best-in-class. Learn how to deploy Unified Communications for best-in-class results.

Building Reliable IP Telephony Systems
How Architecture and Design differentiate ShoreTel from the competition.

Computerworld Education Survey
The Education Sector rates importance of IP Telephony features, management, and applications.

Computerworld Financial Survey
The Financial Sector rates importance of IP Telephony features, management and applications.

Computerworld Government Survey
The Government Sector rates importance of IP Telephony features, management and applications.

Computerworld Survey
A survey to better understand how organizations of different sizes are addressing the challenges of IP Telephony.

Ergonomic Phones Whitepaper
Details ShoreTel's ergonomic phone lines.

IntelliCom Report
Research from IntelliCom Analytics to provide perspective into selecting and implementing an IP Telephony solution.

IP Telephony Executive Guide 2007
The latest best practices to design, implement and deploy a successful IP phone system.

IP Telephony from A-Z -- The Complete IP Telephony eBook
Questions about IP telephony? This eBook provides pre-decision questions and post-decision planning and implementation tips.

IP Telephony Guide
A Telephony Guide from ShoreTel, one of our leading phone system partners. This guide simplifies the process of planning, deploying, and managing an IP telephony network.

Meircom Report
An open, competitive review of high-end IP PBX leading vendors.

Nemertes Research Report 2007
This independent report includes a comparative assessment of the top IP telephony vendors.

Network Readiness Whitepaper
Straight facts about IP telephony planning and deployment.

NetworkWorld Report
This report lays the groundwork for identifying the saving potential for your network as well as the ROI a new IP telephony system would yield.

TASKE Report Reference Guide
Report Reference Guide for TASKE Contact for Avaya Communication Manager Telephone Systems

VoIP Manageability Whitepaper
The architectural approach for integrating new systems has serious implications for management.

VoIP Reliability Whitepaper
This white paper compares three different architectural approaches to implementing Voice over IP aimed at achieving 99.999% availability.